FAQs
Questions, answered honestly.
If your question isn’t here, ask us directly — a real person replies.
How does the planning process work?
It starts with a conversation. Tell us where you’re thinking of going, when, who’s travelling and roughly what you’d like to spend. Our travel experts research options around your brief and come back with personalised recommendations, which we refine together until the trip feels right. Only then do we move to booking.
Do you charge for quotes or planning advice?
Please contact our team for details of how our planning service works for your type of trip.Exact terms are confirmed with our team for your specific booking.
Can you plan complex, multi-country itineraries?
Yes — complex journeys are where an experienced agency earns its keep. Multi-stop flights, rail connections, mixed cruise-and-land itineraries and multi-generational group logistics are all core to what we do.
What happens after I submit an enquiry?
A member of our team reviews your enquiry and contacts you using your preferred contact method to discuss your trip before preparing recommendations. Nothing is booked and nothing is charged until you confirm you’re happy to proceed.
How do payments and deposits work?
Deposit and payment terms vary by supplier and travel product. We confirm exact terms in writing before you commit to any booking.Exact terms are confirmed with our team for your specific booking.
What if I need to change my booking?
Change conditions depend on the airlines, resorts, cruise lines and operators in your itinerary. We explain the conditions attached to every component before you book, and manage any change requests with suppliers on your behalf.Exact terms are confirmed with our team for your specific booking.
What is your cancellation policy?
Cancellation terms are set by each supplier in your itinerary and are provided in writing before you book. Please refer to our Cancellation & Refund Policy page, and speak to our team about your specific booking.Exact terms are confirmed with our team for your specific booking.
Do you help with passports and visas?
We advise on passport validity and visa requirements for your itinerary and direct you to the official channels for applications. Requirements change, so we recommend confirming with official government sources close to departure.
Do I need travel insurance?
We strongly recommend comprehensive travel insurance for every journey. Our team can point you to options appropriate for your trip; cover decisions always remain yours.
What size groups can you handle?
From a family celebration of ten to community and special-interest groups many times that size. Group travel benefits enormously from early planning — contact us as soon as you have approximate numbers and dates.
Why book a cruise through an agency rather than direct?
Cabin position, itinerary selection and timing genuinely change the cruise you get — and pricing is rarely as fixed as the websites suggest. We advise on ships we know, monitor promotions, and remain your single point of contact if anything changes before or during your voyage.
What support do I have while travelling?
You travel with our team behind you. If a flight cancels or plans change mid-journey, you contact us and we work the problem with suppliers — you’re not on hold with an offshore call centre at midnight.
Still wondering about something?
No question is too small when it’s your holiday on the line. Ask away.