Legal
Complaints Policy
Draft for review. This page is a structural placeholder prepared during the website rebuild. Final wording must be supplied or approved by My Travel World and reviewed for compliance with Australian Consumer Law before launch.
1. Our commitment
If something hasn’t met your expectations, we want to know. Complaints are handled personally, taken seriously and used to improve how we work. [Placeholder.]
2. How to raise a complaint
Contact us through the contact form selecting “Feedback or complaint”, or via the confirmed phone or email channels published on our Contact page. [Placeholder — insert confirmed channels.]
3. What happens next
We acknowledge complaints promptly, investigate fairly, and respond with our findings and any proposed resolution. [Placeholder — insert confirmed timeframes once set by the business.]
4. Escalation
[Placeholder — reference relevant industry accreditation or external dispute pathways once confirmed.]
Last updated: to be set at launch.