Legal
Cancellation & Refund Policy
1. Supplier terms govern
Cancellation and refund conditions are set by the suppliers in your itinerary — airlines, hotels, cruise lines and operators — and vary by product, fare type and timing. We provide the applicable conditions in writing before you book. [Placeholder.]
2. Our service fees
[Placeholder — the business to confirm whether agency change/cancellation service fees apply, and at what amounts.]
3. Refund processing
Where a refund is due under supplier terms, we lodge and track it with the supplier on your behalf. Processing times are set by suppliers. [Placeholder — confirm typical handling approach.]
4. Travel insurance
We strongly recommend comprehensive travel insurance at the time of booking, as it may cover cancellation circumstances that supplier terms do not.
5. Australian Consumer Law
Nothing in this policy limits rights that cannot be excluded under Australian Consumer Law. [Placeholder — counsel review.]
Last updated: to be set at launch.